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London Stansted Airport has been named by passengers as the globes leading low cost airport at the recent World Airport Awards 2012 as held at the Passenger Terminal EXPO in Vienna.

The results of the awards are based on 12 million passenger surveys completed over a 10-month survey period, covering in excess of 388 airports. The survey evaluates the total passenger experience across 39 airport service and product features, from arrival at an airport, through transit and departure processes to the boarding gate. Since 1999, this annual airport customer survey has been respected for clarity and independence, with no airport influence or bias. The World Airport Awards are the global benchmark of airport excellence, known as the Passenger’s Choice Awards.

Sponsored by SKYTRAX, the organisers stated that:

“We congratulate Stansted on winning the award for Best Low-Cost Airport for the second successive year. This is a fantastic achievement in what is an increasingly competitive market. Passengers were positive about the core product and service at London Stansted Airport, and both the staff and management should be justly proud of this success.” said Edward Plaisted of SKYTRAX.

With more success for the UK, Luton Airport managed to achieve a 2nd place finish, with Brussels Charleroi in 3rd. In Asia, the Kuala Lumpur LCCT featured in 4th place with Frankfurt Hahn Airport completed the top 5.

Nick Barton, MD of Stansted collected the ward in Vienna in person.

It is hoped that this latest high profile news story for Stansted will help the airport move forward after a number of years of falling passenger numbers and airlines leaving for other, busier airports.


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